Shipping Policy

Domestic and International Shipping

 

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours. We ship Monday through Friday, except on federal holidays. All orders are processed within 48 hours. Shipping time typically takes 7 business days to possibly 4 weeks. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes,however we will give you a tracking number.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Lost / Stolen package:

• Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund. 

My order hasn't arrived:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: info@kissenacrystals.com

New - fast worldwide shipping with DHL / Fedex 3-10 Business days 

Estimated shipping times by country:

Tracking your order:

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. You can track your order here:https://kissenacrystals.com/apps/aftership